Frequently Asked Questions
Everything you need to know about shopping with Hiddenseason.
How long does shipping take for Hiddenseason orders?
Standard shipping typically takes 5-7 business days within the continental US. International shipping may take 10-15 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I ensure I am ordering the right size?
Every product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
Hiddenseason accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Are your garments ethically produced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers that adhere to fair labor practices and utilize eco-friendly materials whenever possible to reduce our environmental footprint.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.